Office Manager/dispatcher - Dartmouth, Canada - Ainsworth

Ainsworth

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today

Position Summary:

The Office Manager is an operationally, all-encompassing role which supports branch operations by maintaining and growing support systems, project administration oversight and staff supervision.

Working closely with team members to ensure the administration of multiple back-office processes are executed accordingly to ensures that the service delivery cycle flows accordingly and that client KPI's are met.

Responsibilities

Using service activity data, partner with business leaders to identify improvement opportunities within the branch's service delivery model.
Accountable for the daily service and maintenance work orders and managing the actions required to facilitate the successful execution of closing out work orders through the various departments and providing weekly updates to management
Manage and hold team members accountable for meeting set KPI's, acting as a backup to support peak volumes or during staffing shortages as necessary.
Ensure team members are equipped to complete assigned tasks and meet established KPI's.
Management and approval of the vacation and attendance tracking for team members ensuring coverage is not impacted
Assist with the onboarding of new service contracts with dispatch, billing, quotations as well as business leaders.
Support AR/AP and handle all disputes to bring a quick resolution by engaging different departments and providing the managers the information they require to decide on how to proceed.
Monthly evaluation and reconciliation of P Card activity, providing necessary reporting and information to management as required and ensuring compliance with established policies.
Assist in review and formatting of internal and external documents pertaining to Contracting including subcontractor qualifications and documentation according to company standards
Manages security clearances for all related 3rd party subcontractors as well as inhouse applicable inhouse technicians
Perform other duties as assigned by Management.

Qualifications

Undergraduate degree in Business Administration or equivalent experience.
Experience in Dispatch or Customer Service
2+ years relevant experience in a related environment.
5+ years in a leadership or supervisory capacity within a related environment.
Proficient computer skills, including knowledge of service management systems,
Skilled in the Microsoft Office suite
Proven ability to communicate effectively with a diverse group of internal and external individuals.
Excellent written and verbal communication and the ability to document information and instructions

Team Focus

Capable of building relationships at all levels within the organization.
Occasional travel around 25% of time may be required

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers.

We are continually striving to create better and more advanced products as well as provide the highest quality service.

We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country
Join us.

Make a difference.

Benefits: