Client Solutions Manager Mm - New Glasgow, Canada - Gallagher

Gallagher

Verified Company

New Glasgow, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.
We live a culture defined by
_The Gallagher Way_, our set of shared values and guiding tenets.

A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:

As Client Solutions Manager, you will work directly with our commercial clients to deliver the world-class customer service Gallagher is well-known for.

This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day-to-day policy updates, collaborating with insurers and marketing policies as the need arises.

Responsibilities:

How You Will Impact the Business

Supporting a designated portfolio of Commercial clients, leading business retention and continually building upon customer relationships.
Review accounts at renewal, taking the vital steps in placing coverage required by the client, remarketing when required, and adhering to the binding authority set out by carriers.
Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
Identify upselling and crossselling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy updates.
Work with Account Executives on crossselling opportunities and accessing resources within Gallagher.

What Makes You Successful

Being solutionoriented has always allowed you to offer clients the most resourceful and innovative solutions.
Strong communication and interpersonal skills enable you to quickly develop deep relationships with clients and build rapport with colleagues.
People love working with you, and you with them
Being in a fastpaced, dynamic environment brings out the best in you.
You're always able to prioritize effectively, which allows you to exceed client expectations every time Experience in leading change and building strategic relations is an important asset.
Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
Highly techsavvy, with an ability to learn new systems, tools and processes.
Strong analysis and decisionmaking ability.
Highly organized and strong time management skills.

Qualifications:

Required:
High School Diploma/GED and 1+ years of related experience

Preferred:
Appropriate licenses, comprehension of insurance brokerage business and customer service processes/tasks

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