Operations Manager - Montréal, Canada - Cozey

Cozey
Cozey
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Operations Manager
We are looking for an experienced Operations Manager to join the rapidly growing Cozey team.

In this role, the Operations Manager will be responsible for all O&O distribution and warehousing operations within Canada, as well as ensuring operational metrics are met, both timely and accurately.

The Operations Manager will also play a significant role in the implementation and change management for our proprietary WMS.


Our culture is deeply rooted in growth focused on customer experience and upheld by a team of smart, dynamic, and enthusiastic people.

We utilize data to constantly learn, improve, and adapt.

We foster an environment where everyone is encouraged to share their ideas, push boundaries, take risks, and witness their visions come to life.

We want to give you every tool for you to be wildly successful

Cozey is Canada's first sofa-in-a-box direct-to-consumer company.

It all started with the idea to simplify Canadians' lives and to create a simpler (and better) furniture moving experience.

By innovating Canada's first sofa-in-a-box, we are helping Canadians solve this problem and creating an effortless customer experience. We focus on personalization, simplicity, value proposition and connectedness to achieve our mission of delivering 7-star customer experience. The sofa is the first step; the entire home is where we are going.


With a hybrid arrangement combining our new offices in Ville-Mont-Royal and a remote work environment, we intend to create a culture where you can grow and make an impact in ways you never thought possible.

We want you to succeed and develop as a professional and as a person and grow your skillset. There is lots to develop and lots to learn


What You'll Be Doing:


  • Ensure daily DC & Distribution activities (Receiving, Picking, Staging, Shipping) are completed on time & in full.
  • Analyze operational metrics / KPIs (productivity, attendance/absenteeism, fulfillment errors) and roll out action plan to address gaps
  • Lay out staffing plan for the week/month, based on inbound / outbound volume forecasts
  • Build & maintain a Business Continuity Plan (BCP) which ensures at least 1 resource is trained on all DC tasks.
  • Coordinate deployment of new processes across all DCs (e.g. new product line, new "Refurbished" process)
  • Participate in budgeting process by defining staffing needs per the Full-Time Equivalent (FTE) method
  • Assist Director of Ops in implementing WMS in all DCs; then train & supervise WMS DC "champions"
  • Establish receiving priority for inbound containers, based on availability, stock level (Week of Stock) & DC space
  • Ensure safety measures & warehouse rules are known and followed by all employees
  • Other related tasks

What We're Looking For:


  • Strong leadership and communication skills, spoken and written, in English and French
  • Analytical skills, ability to help highlight processes at risk using a factbased approach.
  • Willingness to take ownership of results and propose actions to improve said results
  • Resourcefulness: Using a creative mindset "do more with less" and taking action
  • 3+ years management experience in a production environment (factory, distribution center, warehouse, etc.)
:

  • 2+ years experience with a WMS, both as an operator and analyst
  • 2+ years experience leading process optimization initiatives and projects requiring change management
  • Excel: Intermediate level; an asset
  • Experience in an Ecommerce fulfillment environment, an asset

What We Offer:


  • Flexible hybrid work environment
  • Competitive salary dependent upon experience (7080k)
  • Group benefits starting after 3 months
  • Generous paid time off
  • Dynamic and inclusive work culture
  • Opportunity to rapidly expand your career with a fastgrowing startup


If this looks like something you could see yourself doing, we'd love to speak with you Until then, stay cozey.


Salary:
$70,000.00-$80,000.00 per year


Benefits:


  • Dental care
  • Extended health care

Schedule:

  • Monday to Friday
Application question(s

):


  • What is your level of proficiency in French?
  • What is your level of proficiency in English?
  • How many years of work experience do you have leading process optimization initiatives and projects requiring change management?

Experience:

Warehouse Management Systems: 2 years (required)

  • Ecommerce fulfillment environment?: 1 year (required)
- managing in a production environment: 3 years (preferred)


Work Location:
One location
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