Service Technician - Winnipeg, Canada - Diversey, Inc.

Diversey, Inc.

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position provides detailed and professional technical assistance and support to the Business Group and aids in any technology development projects related to chemical handling/sales/dilution/safety.

This position is accountable for all aspects of the Business Group equipment and equipment-related issues.

The Service Technician will be responsible for the installation, repair, and preventative maintenance of chemical feed equipment, dish machines, and related ware wash, laundry & housekeep equipment for assigned geographic regions.

KEY RESPONSIBILITIES:

Installation and maintenance of chemical feeder equipment, dish machines, glasswashers, and boosters for customers. Manages installation projects and service calls to ensure timely installation/service and onbudget execution.
Prepares quotations and systems proposals with Territory and/or District Manager as requested and required.
Partners with the Business Group Sales/Service Representatives to implement chemical handling systems for new and existing accounts and provide training and technical assistance.
Provide telephone, written, and onsite technical support as required.
Communicates with Sales, Marketing, and Business Units to have required equipment when needed.
Stays current on product and technological developments
Acts as customer liaison with the equipment department and equipment suppliers.
Communicate and document each field service call with the Customer and Territory Manager.
Interact with Territory Managers, District Managers, and Customer Maintenance to educate on installations and ongoing maintenance along with preventative maintenance programs.

REQUIRED QUALIFICATIONS:

High school diploma or equivalent
Handson experience with electrical/plumbing
Ability to travel and spend approximately 90% of time accompanying Sales Representatives and/or Customers. Additional field time and travel will be required. Overnight travel is required.
Ability to work evenings and weekends (if needed).
Must have a driver's license and a good driving record.
Ability to manage multiple projects and ensure timelines of delivery.
Selfmotivated to coordinate daily activities with Territory Managers,
Equipment, and Customer Service Departments
Strong oral and written English language communications skills
Exceptional interpersonal skills and the ability to regularly interact with
Territory Managers as well as Line Staff at customer accounts
Excellent problemsolving abilities to evaluate and assess situations and determine the most viable option for the Customer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

Service Technician