Manager, Renewal Operations - Toronto, Canada - Salesforce

Salesforce

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Category :
Customer Success Group

Job Details:

Salesforce is looking for an experienced Manager to lead the day-to-day operations of the Renewals Operations team.

The team supports the Renewals organization by driving key operational processes, ensuring data quality, partnering with Finance on month-end reporting, and providing deal structure and opportunity guidance, while ensuring the team is in compliance with revenue and company policies.

The role comes with a responsibility to align project and operational work with the goals and values of Salesforce. You will represent Renewals Operations on company strategic initiatives to identify risk, protect data quality, improve process standards.

This individual will help integrate acquired businesses into renewals processes and data quality standards, including onboarding new team members, identifying and solving for gaps between current and future processes, and driving the business to a steady state.

The role combines strategic and hands-on elements, and requires a deep and intimate understanding of the SaaS industry, business process management, and the ability to partner with stakeholders throughout Salesforce

Responsibilities:

Manage the daytoday operations and support our growing renewals operations team.
Ensure processes are executed accurately, consistently, and timely.
Trusted advisor to business stakeholders, ensuring that process strategy and data is aligned.
Identify gaps and provide decision support to business partners across multiple functions.
Participate in monthend close reporting.
Solicit executive involvement as required, and communicate risk clearly and take the lead in developing resolution strategies.
Leverage data and insights to define and support Renewals process modifications and improvements and enable optimal business recommendations.
Guide the development of requirements for business technology teams to develop new tools to support our people and process.
Partner with enablement teams to ensure proper training
Responsible for the data management and renewal manager support needs for certain books of business.
Serve as an escalation point for issues and concerns.

Required Skills/Experience:

5+ years of business experience, including a proven track record of performance and transformation within an operations, business technology, or a systems integration role. You've got a knack for problem solving
Demonstrated success in program or project management related to business processes, business metrics, business systems, and relationships between organizations within a large enterprise.
Strong organizational, operational, and analytical skills.
Excellent verbal and written communication skills, with the ability to communicate effectively and concisely with different levels of management (business & technical)
Strong ability to represent concepts, as well as summarize and communicate complex ideas into documentation with a sense of how Renewal Managers think, absorb training, and process content.
Excellent team player who is able to work with virtual and global cross functional teams.
Ability to set priorities and manage multiple work streams with limited guidance in a fast paced environment.
Ability to navigate productive conflict.
Consistently demonstrates awareness, partnership, and adaptation to new initiatives.
Experience managing a team.
Bachelor's Degree in a business, engineering or scientific discipline, or equivalent experience.

Leadership Qualities:

PASSION:
Passionate about Customer Success

BEGINNERS MIND:
Always learning, approaches each interaction with open mind, great listener and hands-on

THOUGHT LEADER:
Strong point of view and executive presence. Confident, but not arrogant, great storyteller

URGENCY:
Ability to move fast and drive business value and results

TRUST:
Trust the company's core values

ADAPTABLE:
Excels in high levels of uncertainty and change

Accommodations:

Posting Statement:

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