Associate Specialist, Logistics - Mississauga, Canada - RXO

RXO

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Accelerate your career at RXO.
RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

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- **As the Associate Specialist, Logistics in Last Mile at RXO, you will be responsible for monitoring drivers' delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. At RXO, we believe that our success depends on our ability to provide the highest level of support and solutions to our customers.

What your day-to-day will look like:

Assemble multiple routes for customer orders within a market
Maintain phone communication between external customers and contracted drivers/couriers
Assist contracted drivers with delivery issues
Resolve any customer issues, complaints and answer questions
Monitoring progress of delivery routes
Customer billing and data entry tasks
Assign drivers/couriers delivery routes
Oversee all unloading processes of returning routes at days end

What you'll need to excel:

At a minimum, you'll need:

Experience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook

It'd be great if you have:

High school diploma or equivalent
1year related experience including call center experience
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills

This job requires the ability to:

Lift up to 25 pounds

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

We're a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking.

If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Benefits

Full health insurance (medical, dental and vision)
Life and disability insurance
Pension with company match
Company paid holidays
Paidtimeoff (PTO)

Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.