Specialist, Client Services - Toronto, Canada - CIBC

CIBC

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be onsite on an occasional basis._

How You'll Succeed

Relationship Building
Develop key relationships with internal CIBC employees, teams and departments across the organization at the Peer and Management levels to share and exchange information. Have a close interaction with GOT QA and Technology Teams. Prepare and present updates and reports to Management to keep them informed of the status of outstanding issues. Assist in testing and analysis of issues identified raising the same issues to senior management and provide statistical and updates on a timely basis.

Operational Support

Provide support for functional and data queries of MyClient. Answer and resolve questions/issues on data integrity between MyClient and Broadridge. Provide guidance and training on the functionality and navigation of MyClient. Identify, validate and analyze issues to ensure maximization of operational efficient, data currency, integrity and consistency with the organization's strategic direction.

Who You Are

You have strong brokerage, business and portfolio management reporting background.
You have advanced computer skills with an excellent working knowledge of Excel and SharePoint
You have thorough knowledge of Broadridge, CIBC brokerage operational departments and My Client (MYC).
You're an organized. You are able to manage several small to medium sized projects concurrently involving complex changes to technical or business environment. You work well under pressure, with tight deadlines, and sometimes competing objectives.
Values matter to you. You bring your real self to work and you live our values trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

Subject to program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitExpected End Date

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills:

Active Listening, Analytical Thinking, Business, Customer Experience (CX), Inbound Calls, Interpersonal Communication, Problem Resolution, Taking Initiative