Parts Counter Person - Lindsay, Canada - Boyer Chevrolet Lindsay Ltd.
3 weeks ago
Description
Job Description - Parts Counterperson
Functions:
- Customer Relations
- Interdepartmental Relations
- Parts Ordering
- Inventory Management and Quality Control
Competencies:
- Adaptability
- Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgement
- Organizing and Planning
- Teamwork
- Communication
Reports to:
- Parts Manager,
Management/Business Skills Required:
- Ability to receive customers, establish rapport, and determine and attend to customers' needs
- Ability to match customers' needs with appropriate parts or services
- Knowledge of automotive systems in general
- Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
- Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
- Ability to search part numbers or to use the computer and standard catalogues
- Ability to monitor bins and determine which parts need reordering
- Ability to accurately track parts
- Ability to monitor lost sales for inventory control
- Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
- Knowledge of procedures for ordering special parts or parts with no published part numbers
- Ability to identify and acknowledge the receipt of warranty (used) parts
- PC skills
Work Orientation Factors
- Much customer contact
- Much computer work
- Much contact with people in all dealership departments
Position Summary
- The Parts Counterperson:_
- Contributes to managing inventory and ordering parts and works to meet customers' needs.
- Is strong interpersonally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
- Must know which parts are in inventory, require reordering, or must be specially ordered.
- Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
- Obtains the information needed to place special orders and ensures that the correct parts are sent.
- Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogues.
- Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.
Salary:
$16.00-$19.00 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lindsay, ON: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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