Referral Coordinator - Burlington, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Referral Coordinator (The Rehabilitation Service Professional (RSP) Coordinator)

Location:
In-Office position in Burlington

Status:
Permanent full-time

Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocialspiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

The
Referral Coordinator (RSP Coordinator)** is customer-service oriented, organized, and utilizes strong administrative skills in their work.

They are responsible for managing multiple processes that are time sensitive in a collaborative manner with multiple stakeholders including Participants, Rehabilitation Service Specialists (RSS) and the Rehabilitation Service Professional (RSP) team.

Core Responsibilities:

Secures inperson or virtual appointments with most appropriate RSPs that meet service standard timelines
Communicates effectively to build trust and rapport with the Participants
Schedules assessment(s) and intervention(s) in a timely manner
Assists in communication between RSSs and RSPs to achieve successful service outcomes
Maintains awareness of PCVRS network of RSP team members, and their associated skills/expertise as well as access timelines
Minimum postsecondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Ability to multitask and prioritize to achieve program service standards
High level of confidentiality and awareness of privacy requirements
Strong digital literacy including MS Office, MS Teams, Sharepoint
Employment conditional on obtaining
Federal Level Security Clearance Reliability Status:
Bilingualism (French/English) is considered a strong asset
Familiar with medical and vocational terminology