Collections Specialist - Waterloo, Canada - opentext

opentext

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity
Reporting to the Sr. Manager, Collections, the Collections Specialist (escalations) brings their extensive experience in global collections to deliver on collections targets. This person has a passion for delivering the best-in-class customer experience in the Order-to-Cash function.

You Are Great At

Timely resolution of escalated collection issues, including ensuring accurate customer information is maintained.
Completing account reconciliations as required.
Partnering with your peers to support collections/escalations activities as required to ensure a timely resolution.
Encouraging knowledge sharing and support team members with existing processes/practices along with any changes to align with best practices.
Accurately evaluate the likelihood of collectability of disputed/contentious items to flag as "at risk" accounts to your leader with recommendations for resolution.
Partner with key stakeholders as required to ensure timely resolutions (Billing, Sales, Legal).
Assist your leader in other project/initiatives as assigned to deliver on bestinclass process and practice for the Cash Collections function.
Assign escalated accounts to your team members, act as a triage person.
Coordinate with our external 3rd party agencies

What It Takes

Minimum 35 years' collections experience, preferably global B2B and in software services/high tech
Strong customer service mindset with the ability to problem solve escalated situations
Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
Strong organization and time management skills, with demonstrated success managing multiple priorities
Strong working knowledge of SAP and of Microsoft Office Excel
Self

- starter with a continuous improvement mindset

Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
Demonstrated ability to drive a culture of learning with your peers and help them to be resilient in a continuously changing environment.