Manager, Mva Affiliate Clinics - Toronto, Canada - Lifemark Health Group
Description
Manager, MVA Affiliate Clinics**
Status:Permanent Full-time
Location:
North York
Lifemark Health Group is seeking a dynamic individual for the role of Manager, MVA Affiliate Clinics.
This pivotal role is essential to our mission of "Movement to a better life," promoting our suite of services across our network of affiliated clinics focusing on Motor Vehicle Accident (MVA) cases.
Key Responsibilities:
- Cultivate, manage, and foster relationships with our MVA Affiliate Clinics, ensuring exceptional service standards.
- Guarantee that affiliate clinics adhere to Lifemark's high level of service delivery, from clinical intake to service delivery.
- Act as the goto expert for affiliate clinics on legislative, operational, and customer requirements.
- Conduct comprehensive analyses of referral trends and clinical outcomes, delivering periodic reports.
- Regularly audit affiliate clinics to ensure adherence to Lifemark standards and customer expectations.
- Promote continuous quality improvement through regular communication and feedback.
- Collaborate with Lifemark's key departments and teams to support service delivery.
- Support the recruitment of new clinics, working alongside key Lifemark leaders.
- Guide the onboarding process for new clinics, from contract negotiations to comprehensive training.
Qualifications:
- 35+ years' experience in the healthcare/rehabilitation industry.
- A university degree in a relevant healthcare domain (i.e., Applied Health, Kinesiology, Health Sciences, Disability Management) is an asset.
- Clinical/rehabilitation or insurance industry background with MVA management experience.
- Proven track record of relationship building, communication, problemsolving, and analytical skills.
- Autonomy in setting objectives, expectations, and performance tracking.
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