Crisis Support Worker - Oakville, Canada - Canadian Mental Health Association

Canadian Mental Health Association

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Crisis Support Worker

Job Type:
Contract, 1 year

Division:
Safe Beds

Section:
Crisis Services

Location:
Oakville, ON

***The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking a Crisis Support Worker for the Safe Beds Program. The position is based in Oakville, ON. The Crisis Support Worker will be responsible for supporting individuals who are experiencing a mental health and/or addictions crisis in a 24/7, 5 bed residential setting on a short-term basis. The Program is intended to divert justice-involved individuals in a mental health and/or addictions crisis from incarceration, the justice system, and/or unnecessary hospitalization by providing them with voluntary community crisis accommodation and support. The Program serves exclusively individuals in immediate contact with the police. The Crisis Support Worker will work 8 hour shifts (1pm-9pm) Monday-Friday with occasional weekend shifts.

Coordinate services, advocate on behalf of, and develop plans to support the recovery and stabilization of clients.
Ensure clients' receive support to deescalate and stabilize their crisis through a psychosocial rehabilitation, recoveryfocused, harmreduction approach.
Ensure clients are connected with services and supports to enable stable community living that addresses their health and wellbeing over the longer term.

Responsibilities:

Screening and assessing incoming referrals and completing intake and discharge processes and protocols.
Providing crisis support and counselling.
Assisting with selfsufficiency in daily living skills (e.g., cooking, hygiene) as needed.
Supporting the appropriate use of medication.
Working collaboratively with clients to identify, develop, and fulfill goals they identify as meaningful and relevant.
Codeveloping strategies and plans with clients to help them address immediate shortterm needs and prevent further crises.
Facilitating and monitoring the implementation of client programs, including daily programming and groups.
Advocating and referring clients to ongoing communitybased treatment, rehabilitation, and support services and resources to help them achieve their goals and objectives (e.g., income support, supportive housing).
Engaging clients in crisis and recovery planning.
Monitoring house rules and compliance and maintaining a safe, conducive environment to allow for psychosocial stabilization and recovery.
Liaising and working collaboratively with community service providers and partners (e.g., mental health and addictions service providers, police, primary care) to support clients' care planning.
Completing all required documentation related to the support of clients and assuring the confidentiality of all client, personnel, and organizational records and information.
Ensuring the completion of shift responsibilities and routines.
Participating on specific committees or working groups as assigned.
Completing light housekeeping duties, meal preparation, laundry, and bedroom preparation.
Upholding and reflecting in their work the Guiding Principles of Halton's Safe Beds Program (i.e., collaborative, sustainable, inclusive, personcentred, safe, transparent, and quality service).
Participating in the orientation of new staff.
Other duties as assigned.

Qualifications:

Bachelor's degree in nursing, social work, occupational therapy or a relevant field.
Regulated Health professional (Registered Social Worker) preferred.
At least three (3) years' experience working with individuals with mental health and addictions issues, especially those with complex needs (e.g., concurrent disorders, dual diagnosis).
Crisis intervention and management experience (i.e., assisting clients in crisis facetoface).
Case management experience.
Deescalation and conflict resolution skills.
Assessment, risk management, and consultation skills.
A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework.
Cultural competence and a demonstrated ability to adapt interventions to ensure equity, access, and accommodation.
Knowledge and commitment to the values of psychosocial rehabilitation and recoveryoriented practices.
Knowledge of relevant mental health legislation including the Mental Health Act.
Knowledge of traumainformed practice and implementation.
Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention.
A broad understanding of all factors that impact an individual's mental health and wellbeing, including the social determinants of health, trauma, poverty and homelessness.
Knowledge of mental health and addictions/justice/communitybased support services in the Halton Region.
Personal qualities of empathy, understanding, patience, flexibility, and excellent rapportbuilding skills.
Excellent oral and written communication