Customer Supply Chain Specialist - Mississauga, Canada - BAXTER

BAXTER

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your Role at Baxter

In this position, you will be responsible for executing and managing operational initiatives and programs to meet both business and strategic account operational requirements.

In collaboration with all internal stakeholders, you will help create a sustainable competitive advantage with the expectation that you will also be able to navigate the complexities of our business.

What you'll be doing:

Establish tailored operating mechanisms to meet the operational review needs of identified strategic accounts (GPO's, SSO's etc.)
Set up regular meetings with key customer stakeholders (internal and external) to review, align and make decisions on operational issues/requests for eg. product, availability, backorders, etc.
Determine and implement reporting needs to facilitate decisionmaking
Determine and execute escalation processes for both urgent and nonurgent customer requests
Log and manage service complaints for the strategic accounts
Identify and implement continuous improvement initiatives across the above operating mechanisms
Execute and administer operational homepatient programs, as required by the business.

Process Management & Continuous Improvement Initiatives:

Provide monthly S&OP support.
Lead the backorder management process.
Support the Financial inventory quarterly budgeting process and implement initiatives to optimize inventory performance.
Responsible for identification, reporting, and mitigation of inventory writeoff and excess inventory risk.
Responsible for the development, implementation, and management of standard operating procedures and adherence to Baxter's established practices and procedures.

What you'll bring:

3 + years in Supply Chain/Operations/Contract Management/Sales Support
Minimum college degree with a specialization in Operations/supply chain or APICS certification and /or working towards (i.e. CPIM)
Prior experience with the JDE operating system
Process a high degree of selfconfidence that will enable them to respectfully challenge current processes
Excellent communication skills are required in order to collaborate with key stakeholders and drive positive change for our customers
Ability to ask probing questions in order to conduct root cause analysis and identify action required
Ability to collect customer feedback and disseminate key information to appropriate stakeholders
Outstanding oral and written communication skills for both internal and external customerfacing communication needs
Highly effective within a virtual team environment and matrix organization
Strong prioritization and multitasking skills
Critical thinking; decisionmaking skills
Ability to analyze data and understand its value

Nice to have:

Financial experience including cost structure, P&L knowledge
Lean and Six Sigma exposure and practical experience in implementing the theories and tools
Bilingual is not required but is preferred

IND-CA

LI-BAXGEN

Reasonable Accommodations

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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