Clerical Assistant in Patient Nursing Resource Team - Toronto, Canada - Unity Health Toronto

Unity Health Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Nursing Resource Team (NRT) is a new and innovative team that will have a presence in patient care settings across the hospital.

Reporting to the Clinical Leader Manager (CLM) of the NRT, the Clerical Assistant will provide administrative support to the NRT Office.

In this role, the Clerical Assistant will be an integral part of the Nursing Resource Team, ensuring optimal departmental operations, and progression towards departmental goals.

RESPONSIBILITIES:

Provide professional and personable customer service as first contact by phone, in person and electronically for staff, patients, and visitors
Interact with multiple stakeholders such as managers, administrative staff, and nurses from all programs and departments working with the NRT
Perform reception duties which include booking staff; answering the telephone and taking messages; Redirect all other inquiries as appropriate; Reschedule/ reassign staff as necessary in consultation with management.
Enter data for statistics; generate and share staffing status reports as necessary
Perform other clerical duties such as photocopying; faxing; and mailings; orders and maintains inventory of supplies and equipment
Maintains files and staff database summaries for training and certification
Continuously seeks opportunities for quality improvement to ensure optimal departmental operations
Any other responsibilities as requested by the Manager

QUALIFICATIONS:

Graduate of a recognized Office Administration program or equivalent
Recent NRT Administrative/Clerical experience preferred
Recent Scheduling experience preferred
Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling Excellent verbal and written communication skills Payroll experience preferred
Flexibility in rotating job assignments
Good judgment and discretion
Work well under pressure
Highly organized and efficient time manager
Ability to work independently and to manage competing workloads
Demonstrated initiative and is a selfstarter.
Demonstrated ability to problem solve and multitask in a busy environment
Demonstrated ability to work cooperatively in a team environment
Knowledge of medical terminology would be a definite asset
Demonstrated commitment to providing exceptional customer service
Must have excellent attendance/punctuality record