Customer Solutions Representative - Saskatoon, Canada - Bureau Veritas

Bureau Veritas

Verified Company

Saskatoon, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you

Here are

our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Customer Solutions Representative

Locations:
Alberta or Saskatchewan

Job Overview and Responsibilities:

Responsible for effective daily service, satisfaction and maintenance of client projects, inquiries and solutions.

Work closely with Management and the Customer Experience team to maintain and grow Bureau Veritas' market share with all clients through exceptional customer support.

Primary responsibilities include the following (but are not limited to):

Provide technical customer support for client projects and submissions as needed
Act as liaison between client and laboratory for special projects as required
Escalation point for technical, client, and sector specific inquiries
Responsible for ensuring all technical, expert, and contractual reporting is completed as required, including evening and weekends
Conduct initial investigations of customer complaints and/or nonconformances
Communicate outcome of data investigations and reanalysis to clients as required
Coordinate Legal Sample submissions between the client and laboratory
Escalation point for sample entry issues as required
Maintenance of client accounts with in LIMS
Gather the "voice of the customer" and leverage personal experience to define client requirements and unmet wants to shape our value proposition and service offering to the customer
Provide digital support to clients for items such as the Customer Portal, electronic chain of custodies, online bottle orders and payment, etc.
Electronic Data Deliverable Management including troubleshooting
Collaborate with other Bureau Veritas departments as required (operations, accounting, invoicing, revenue management, etc.)
Work with accounting and invoicing staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed.
Effectively execute Customer Solutions Representative key performance indicators (KPIs).
Adhere to Bureau Veritas Code of Ethics Policy
Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
Participate, when requested in department and health and safety meetings
Maintain training records and relevant qualifications
All other responsibilities as assigned

Is there a mutual fit? You ideally have:

Expertise of applicable industry regulations (CCME, CSR, MMER, etc.)
Strong customer service attitude and commitment to providing exceptional customer service and quality results
Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
Attentiveness to detail and ability to manage a diverse workload within a fastpaced environment with changing priorities and frequent interruptions
Effective time management, decision making, excellent listening, problemsolving, planning, organizing and communication skills
You possess an energetic and keen personality with a positive attitude who thrives in a fastpaced environment where multitasking, prioritizing and adapting to change is required
You are ethical, dynamic, motivated and results oriented
Strong computer literacy (Microsoft Word, Excel, Outlook etc.).

Benefits:

Health & Dental Coverage
Life Insurance
STD & LTD Coverage
Company RRSP match
Employee Assistant Program (EAP)
Professional Development

Experience:

University Degree or College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience
35 years of experience in customer service and/or laboratory environment is an asset

Schedule:

Monday to Friday

Work Remotely:

Flexible

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

**Shaping a World of Trust