IT Support Specialist - Victoria, Canada - Two Worlds Consulting

Two Worlds Consulting
Two Worlds Consulting
Verified Company
Victoria, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Who is Two Worlds Consulting?
Two Worlds Consulting (TWC) is a Canada-wide social and environmental consultancy. We work with Indigenous Nations, the private sector, and government to support rigorous process, informed decision-making, and shared prosperity. Our commitment to people — and to more than one perspective — is clear in everything we do.


Position Description


Reporting to the Business Operations Manager, this role is responsible for providing general IT support to all aspects of the organization and supporting IT processes.

This role is highly collaborative across the organization and requires someone with strong attention to detail and excellent organizational skills.


Duties and Responsibilities

  • Diagnose and troubleshoot hardware, software, and networkrelated issues reported by users.
  • Perform hardware and software upgrades and ensure compatibility with existing systems.
  • Document and track all support incidents, including problem description, troubleshooting steps, and solutions.
  • Support the administration of the internal data and document management systems by maintaining security and permissions processes, including implementing security protocols to prevent potential threats.
  • Collaborate with TWC's thirdparty IT services provider to escalate and resolve complex issues.
  • Maintain IT inventory database.
  • Create and administer SharePoint document libraries and directories.
  • Assist in the development of appropriate technology solutions for information delivery and/or learning environments.
  • Create and update reference materials on processes and standard operating procedures and contribute to the development of relevant policies.
  • Conduct periodic IT audits to ensure corporate data is adequately protected, evaluate IT policies and procedures, and complete a comprehensive risk assessment.
  • Complete other adhoc projects or tasks as may be assigned.

Skills and Qualifications

  • ITrelated diploma or degree, Microsoft Certified IT Professional or other relevant certifications e.g. ITIL Foundation, HDI Support Center Analyst
  • At least two years proven experience in IT support or a similar technical support role.
  • Strong knowledge of hardware, software, and networking principles.
  • Familiarity with a helpdesk environment and consulting industry.
  • Excellent time management and organizational skills.
  • Excellent communication and customer service skills.
  • Keen attention to details, with an ability to spot and resolve errors.
  • Respect of confidential employee and organization information and intellectual property.

Working Location


This position is based in our head office in downtown Victoria, BC, just a few minutes slow walk from the Inner Harbour and some of the best coffee shops, restaurants, and shopping in Victoria.


Employment Equity
TWC welcomes all cultures, ages, genders, sexual orientations, and abilities. We recognize and celebrate the diversity of all peoples and actively promote development of inter-cultural competence within our team.


How to Apply

Salary:
$28.00-$38.00 per hour
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