Technical Service Representative - Oakville, Canada - Hayward Industries

Hayward Industries

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
Hayward Holdings Inc.

(NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing.

Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities.

Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

This role can be located in Oakville, Canada.

This position is responsible for managing the customer experience by providing product support to dealers/distributors and consumers on all Hayward products.

Having the ability to troubleshoot technical product issues is necessary to succeed in this role.

Responsibilities:

Provide technical assistance on all product lines to support dealers, consumers and service providers
Evaluate and fulfill warranty requests in compliance with warranty protocols
Create and maintain service incident records in our technical service database
Product troubleshooting
Enter replacement part orders for warranty calls into service case system
Continuously grow technical knowledge on all product lines, both through formal training and individual study
Participate in industry trade shows and training seminars as required
Assist with training, projects or administrative duties in offseason
Other duties as assigned.

Qualifications: