Bilingual Customer Service Representative - Ottawa, Canada - Equitable Life of Canada

Equitable Life of Canada

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.

Position Title:
Bilingual Customer Service Representative (Remote)

Reports To:
Supervisor, Individual Service

Department:
Individual

Term:
Permanent Full-Time

Schedule: 8 hour shift between the hours of 8:30am EST and 7:30pm EST

Location:
Ottawa

Start date:
October 16, 2023

The Opportunity:

This is NOT your typical call centre role in a massive team like so many other call centres out there.

You will work on a smaller team in a less rigid environment where people are valued and where putting the customer first is the only way we do business.

Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
Join a recognized service leader in the insurance industry today and one of Waterloo Area's Top Employers for 15 consecutive years

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you will bring:

Bilingual proficiency in spoken and written French/English
Previous experience in a phonebased customer service role is required
Previous experience in an insurance company, or a related medical field is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to work well under pressure in a fast paced environment
Excellent verbal and written communication skills

What's in it for you:

A healthy worklife balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and companypaid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

Complete an assessment and/or testing
Provide two professional references (minimum one supervisor and above)

How do I apply?

Complete your PLUM profile here and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)

To learn more about Equitable Life, we encourage you to explore our organization.