Upload Administrator - Windsor, Canada - HUB International

HUB International
HUB International
Verified Company
Windsor, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The Role:
We are seeking one (1) Upload Administrator to join our team.


Location:
Windsor, ON or Ottawa, ON. We offer in-office, hybrid, and remote work flexibility.


Who we are:
HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.


Why we are different:
In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance.

This award recognizes the world's best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We're about communities too.

HUB/HCC is committed to a formal program - HUB Gives - that encourages employees to donate their time, creativity, and passion to community causes.

We believe in contributing to where we live, work and play.


As an Upload Administrator, you will responsible for data entry and uploading policies while maintaining a positive work environment and an effortless customer experience.


Responsibilities:

Demonstrate and maintain complete understanding of the Upload processes.

Execute all administrative responsibilities within the applicable quality standards set by the company.

Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.

Document all details of client/carrier requests and interactions in the appropriate system, using the applicable templates

Manage daily workload in accordance with company standards.


Exhibit accountability with regards to handling assigned work, including following up within the appropriate time frames and referring files requiring approval or assistance for handling.


Respond favorably to all coaching and training provided, make use of self-coaching tools where available, and actively participate in your Employee Quarterly Check-Ins with your Team Leader.

Perform other duties as assigned.


Qualifications:

High School Diploma or equivalent.

Strong computer skills.

Post-secondary education is an asset.

Experience working in a customer service environment is preferred.

Availability to work various shifts and days of the week as required.

Ability to handle fluctuating work volumes in a fast paced, customer focused environment.

Ability to work independently and in a team environment.

Ability to communicate clearly and concisely.


The Perks:

Group Health and Dental Benefits.

RRSP Company Matching Program.

Paid vacation, sick and personal days.

Employee discounts on personal, home and auto insurance policies.

Corporate discounts on gym memberships and other services/products.

Company-paid Employee and Family Assistance Program.

Health and wellness initiatives.

Ongoing recognition programs and opportunities for advancement.


Our Commitment:

An environment that fosters continuous learning and improvement.

A leadership team dedicated to your growth and success.

To listen. Our employees have great ideas. We implement them.

Appreciation of your efforts. Every day.


Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

\#WeAreHCC

Department Office Administration & Clerical


Required Experience: 1-2 years of relevant experience


Required Travel:
No Travel Required


Required Education:
High school or equivalent

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.


When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.


And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International
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