Customer Service Representative - Toronto, Canada - Dempsey Corp Canada

Dempsey Corp Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position is responsible for accurately processing customer orders, responding to customer inquiries and requests for account information, handling in a professional and prompt manner customer service issues, and maintaining customer loyalty and satisfaction by always providing exceptional customer service.

Duties and responsibilities

Receive, process, and confirm the accuracy of orders from customers by utilizing customer purchase orders and our internal ERP and CRM systems
Respond in a professional manner to all customer requests (internal and external), and follow up in a timely manner.
Proactively engage with customers to "upsell" whenever possible
Edit and transmit Work Orders or Bills of Ladings to warehouses or suppliers and follow up on their status regularly
Input and maintain the accuracy of information located in customer master files and customer product files.
Process returned goods forms according to established department policies and procedures.
Check on credit status when processing orders and work closely with the accounts receivable department to resolve any credit issues.
Work closely with purchasing to provide updates on backorders to customers in a timely manner.
Maintain relationships with account managers to exceed customer expectations and to quickly resolve issues.
Initiate, manage, and follow up on customer service nonconformance cases
Manage all essential correspondences with internal and external customers Act as a backup to the other customer service representatives Participate in regular training and personal development activities
Performs special projects and other related duties as assigned.

Qualifications

Minimum of 1 year of related work experience with emphasis on entering orders, receiving, managing inbox tasks, and following orders through the warehouse to delivery.
Experience with logistics would be considered an asset.
Experience with an ERP, or eChempax is an asset.
Must have excellent written and verbal communication skills (English).
Excellent organizational and prioritization skills, with emphasis on time management and multitasking.
Strong team player, able to work independently and relate well with all levels of staff

Compensation and Benefits