Informatics Administrator - Calgary, Canada - PBS Systems

PBS Systems

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"

The Opportunity:

We are changing the way people buy and service cars one dealership at a time.

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture.

While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As an Informatics Administrator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.

Responsibilities:

Provide excellent support to our customers in our software
Write up tickets and investigate issues that arise
Escalate issues to the corresponding teams where needed
Loading and coding of Financials, DOC's (1, 2,3 and Custom), Income Dashboards, Manufacturer Inspections and Tire Storage stickers
Program new loaner setups and assist in existing loaner adds/changes
Work on and maintain letterhead for existing customers and be backup for new letterhead creation for go live dealers
Communicate with customers for approvals of documentation such as Financials, DOCS and Inspections
Maintain documentations and update as processes change within the department
Responds to both internal and external support requests in a timely manner
Be able to talk about and be able to navigate our DMS Software to be able to better assist
Willingness to commit to an ongoing system of education and crosstraining

Qualifications:

12 years previous experience in a related industry or field
Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
High School Diploma
Excellent communication skills
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multitasking & prioritization

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Competitive annual base salary
Bonus for product certification up to $4,800 per year
Great referral bonus
Staff discounts with GM, Dell, Goodlife and more.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.