Crew Accommodation Agent - Toronto, Canada - FLEETCOR

FLEETCOR

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Essential duties and responsibilities:

Book hotel accommodations for flight attendants, pilot crews, adhoc crews and other noncrew airline employees.
Handle emergency relocations of crews that occur last minute with the Supervisor on shift
Work closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
Communicate with internal departments and management to resolve problems and expedite work.
Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
Effectively utilize all tools and technology to process, track and report transactions
Source for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are Sold Out.
In case of only having noncompliant options, ensure the process to obtain approvals is followed recorded in the system as evidence.
Make payments to hotel and transportation vendors as per system settings. (hotel's contractual payment terms)
Maintain an environment of positiveness, open and respectful communication, and professional behavior with a "CAN DO" attitude.
Report any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
Maintain impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook
Support Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
Works on special projects and other duties as assigned.

Job Requirements:

Excellent interpersonal and client relationship skills
Strong organizational and multitasking skills.
Strong writing, communication, and negotiation skills.
Ability to work independently and as a contributing team member.
Ability to interact with clients and business partners both electronically and via telephone.
Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
Excellent PC skills.
Available to work shift work and willingness to work long hours during irregular operations.
Flexibility to adjust working schedules and shifts as per Operations requirements (notified in advanced)
Reliable internet connection to potentially work from home and Quiet homework environment

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
Fluent in English and Japanese is required. Additional language is a plus
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
Experience of hotel/travel industry experience is highly preferred, but not required.
Customer service or Call center experience is highly preferred, but not required.

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions.

We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products.

We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue

800,000 Directly Served Business Clients
9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check.

We group our payment solutions into five primary categories:
Fuel, Lodging, Tolls, Corporate Payments and Gift.

Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:

customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

Forbes Global Growth Champion
FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
Forbes World's Most Innovative Companies
FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row

Fortune 1000 Company