Customer Service Representative - Castlegar, Canada - Sani Marc Inc
Description
Customer Service Representative - Wood Wyant:
Emploi Full-time -
Agent/Clerk - Customer service
Branch:
Castlegar -Castlegar British Columbia V1N 3K3
As soon as possibleSchedule:
Monday to Friday (Day)
**Description:
Working at Sani Marc means:
-
Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
-
Being a self-starter, tenacious along with a positive attitude and effective communication skills.
-
You are customer-focused and are relentless in that pursuit;
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Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.
Responsibilities:
Under the supervision of the Operations Manager, the Customer Service Representative performs the following tasks:
- Act as the primary contact, on products or services and process orders in an efficient and timely manner;
- Respond to customer requests such as return merchandise authorizations, delivery requests, outofstock items, pricing irregularities;
- Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
- Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
- Contributes to the team's efforts by carrying out any other task assigned by the Operations Manager;
Requirements:
To perform well, you must have**:
- A high school diploma;
- A passion for customer service;
- Strong communication skills with the ability to upsell/ crosssell;
- Capacity to work independently and/ or as part of a team;
- General knowledge of MS Office;
- Effective organization skills;
- Adaptability, responsibility and flexibility;
- A sense of 'urgency' combined with courtesy and openmindedness.
Why work for Sani Marc?
- We are a rapidly growing company that focuses on wellbeing at work and developing our internal resources;
- This is a permanent position at our Castlegar office;
- You will be eligible for group benefits and RRSP and DPSP plans;
- We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.
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