Client Advisor - Quebec City, Canada - Moncler

Moncler

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSTING DATE:
May 16, 2024-JOB FAMILY: Our stores-LOCATION: Quebec, Canada
POSITION OVERVIEW:

Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style.

Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.

RESPONSIBILITIES:

Engage with clients in accordance with the Moncler Selling and Service standards
Achieves and exceed sales goals and key retail KPIs (Average Dollar Transaction
ADT, Units per Transactions
UPT, Data Capture, Repurchase Rate, etc.)
Develops and fosters longlasting client relationships through engaging conversation and active clientele management
Drive business and sales goals by proactively reaching out to existing clients and developing new clients
Maintain company merchandise presentation standards
Proactively followup with customer charge sends, repairs and holds
Develop and maintain product knowledge
Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
Support in inventory preparation and execution
Partner with all employees in the store to maintain a collaborative work environment
Additional responsibilities as assigned

QUALIFICATIONS:

Previous experience in luxury retail
Proven track record of successful sales generation, building and developing client relations
Resultsdriven and customer focused
Strong attention to detail
Proficient computer knowledge (MS Word, Excel and Outlook)

Moncler includes a reasonable estimate of the hourly rate range for this role.

This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly range is CAD 19 per hour to CAD 23 per hour.