Aog / Crc (Aircraft-on-ground / Customer Response - Dorval, Canada - Bombardier

Bombardier

Verified Company

Dorval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist

-

MON20661

Description

BOMBARDIER
Bombardier is a global leader, creating innovative and game-changing planes.

Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety.

We are a global organization focused on working together with a team spirit.

In this role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:

Manage critical shortages of parts in order to support the return to service of an aircraft on ground
Manage client expectations during an aircraft on ground event and provide timely communication throughout
Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints
In a changing environment geared towards increased customer's satisfaction, manage discrepancies and deviations related to planned inflows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator's satisfaction
Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues.
Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.

Qualifications

You have 3 to 5 years in a customer service role
You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience
You are fluent in French and English spoken and written (other languages are an asset)
You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)
You are available to work on 12hrs shifts (day/night and weekends) if required
You have the ability to work under pressure and tight timelines.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply._

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Job Customer Service

Primary Location CA-QC-Montreal Dorval

Organization Aerospace

Schedule Full-time

Employee Status Regular

Job Posting , 12:51:53 PM

Unposting Date Ongoing