Customer Enablement Manager - Toronto, Canada - Loopio

Loopio

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft.

We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers.

At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Loopio is looking for a relationship-focused, thoughtful, and hard-working individual to join our Enablement Services team (think Professional Services) as our next Customer Enablement Manager.

This is a short-term contract position to cover maternity leave, with an end date in mid-September 2024.

What You'll Be Doing:

Onboard new Loopio customers by coaching them through our onboarding framework and ensuring adoption of our platform across their organization. This includes training relevant team members, setting up various areas of the implementation, and sharing best practices
Collaborate with our Sales team to ensure a seamless handoff during the transition from prospect to customer by aligning on business outcomes and the needs of key stakeholders
Staying curious and agile, developing curated onboarding plans unique to each customer organization and ensuring customers feel supported in training their extended teams
Work closely with members of the Services team, to ensure that any content migration and integrations are set up in a timely and efficient manner according to the customer's onboarding plan
Partner with Loopio's Education team to ensure that important onboarding information is reflected and available to customers on our Education platform
By putting yourself in the customer's shoes, questioning and finding ways that we can can further improve our onboarding experience
Partner with our Customer Success Managers to maintain a smooth transition out of the onboarding stage of their customer journey
Grow and develop best practices and processes as the Loopio platform and our customers evolve
Continuously share feedback regarding what should be productized, advocating for customers

What You'll Bring to the Team:

At least 2 years of Customer Onboarding experience; preferably in a B2B SaaS environment
Experience in delivering software training, with the ability to convey information in a simple and understandable way
Video and content creation skills have used recordings in Zoom, Vidyard, or others to record and share information
Comfortable delivering training to a large audience in a largely virtual setting
Experience and keen interest in developing processes
Impeccable written and oral communication skills, focused on driving results and building relationships
Curious, thoughtful and, solution oriented; you are driven to understand what is important to the customer
Experience helping organizations with Change Management is a plus
Experience writing sales proposals or responding to RFPs is a plus

Where You'll Work:

Loopio is a remotefirst workplace because we recognize the advantages of working flexibly. We have two Hub Regions, which means that employees live and work within a 300 KM radius of Toronto (within Ontario) or Vancouver (within British Columbia) and work within regular business hours in their timezone.
Loopio's office headquarters are located in Toronto's vibrant Kensington Market. All Loopers have the option to work from home. Ontario Loopers have the option to work in the Toronto HQ and BC Loopers may work from our coworking office in Gastown Vancouver. It is whatever works best for you
You'll collaborate with your teams virtually (we're just a Zoom call away) and have established core sync hours and focus time during the workday to enable us to work smarter together

Why You'll Love Working at Loopio:

Your manager supports your development by providing ongoing feedback and regular 1-on-1s
You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
You'll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
You'll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a workfromhome budget to help get your home office all set up
Join us in regular company socials, AMA (Ask-MeAnything), and quarterly kickoff to celebrate the big wins and milestones as #oneteam
You'll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment.
We have Employee Resource Groups, House Teams (curious? ask us about it), virtual yoga, cooking classes and many more moments for us to have fun and learn together
You'll be a part of an awardwinning workplace and one of Canada's fastest growing companies with ample opportunity to make a big im