Renewals Lead - Ottawa, Canada - Recollective Inc.

Recollective Inc.

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
Recollective is the world's leading online qualitative research platform.

Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online.

Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

Find out more about us and our story here

Who You Are
We are looking for someone who is dedicated, motivated and experienced to lead our Renewals team at Recollective.

You are someone who is passionate about:

Driving to succeed:You thrive on not only achieving your growth targets, but exceeding them. You are relentless about delivering on your commitments and strive for high achievement. You're not afraid to roll up your sleeves and do whatever it takes.

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Innovation:You are passionate about creating and driving new ways to reach and engage our customers. You're obsessed with trying to find new ways to expand Recollective's reach to include adjacent teams and offices within a customer's organization.
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Building Relationships:You understand how critical it is to establish and maintain high-level relationships with existing customers to identify and implement new ways to use Recollective that drive mutually beneficial additional business.
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Delighting the Customer:You are driven by the desire to solve real problems for real people and being their advocate in the company.

The role may also include the opportunity to take part in wider business development initiatives such as attending industry conferences.

Role Responsibilities

As the Renewals Lead, you will play a crucial role in the ongoing success of Recollective; renewals account for more than half of the company's annual revenue and are the foundation for many of our largest customers.

Working within our Account Management team, you will be responsible for managing the renewal of all customer long term licenses, meeting renewal rate and revenue growth targets.

As the volume of renewal customers grows, you will be responsible for building, training and managing a team of renewal sales reps to ensure the operation demand continues to be met.

Day to day, you will collaborate with a global team of Account Managers to prepare for renewal negotiations, address any process requirements and close the renewal sale.

You will work closely with the Recollective Infosec, Legal and Operations teams to ensure new requirements or contractual obligations are fully understood and can be met.

You will support the Finance team in their day to day operations to properly invoice and collect payments for renewal licenses.

The responsibilities of this position include but are not limited to:

Proactively manage the end-to-end renewal order process for all customers who possess a long term license with Recollective
Analyze customer usage data and engagement metrics to tailor renewal proposals and strategies that align with each customer's unique goals
Collaborate with the customer's Account Manager and Director of Accounts Management to identify opportunities for upselling or crossselling additional services
Negotiate renewal terms, pricing and contract amendments whilst maximizing customer retention and annual sales
Communicate with Account Managers to stay aligned on the status of the renewal negotiation and resolve any barriers to renewal
Collaborate with other internal teams including Infosec, Legal, Operations and Finance to ensure a seamless renewal experience for customers
Maintain accurate and uptodate records of customer interactions, renewals and communications within Recollective's CRM system and maintain proper forecasting data

Required Skills and Experience

Proven track record of managing customer renewals for large SaaS software sales, negotiating contract terms and pricing
Accountability for driving sustainable customer growth, exceeding sales goals and achieving doubledigit year over year increases in revenue
Proven communication and interpersonal skills working at C-Suite level and below, with the ability to build lasting relationships with customers and internal stakeholders
Excellent analytical and problemsolving skills, with the ability to identify opportunities for revenue growth and develop pricing strategies
Strong attention to detail and organizational skills, with the ability to manage multiple renewals simultaneously
Track record building and managing a small, focused team of sales professionals
Experience in a procurement or legal position (or similar formal training) is desirable
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