Client Care Administrator - Toronto, Canada - DM Lyons Consulting

DM Lyons Consulting

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Salary $45-50K/year_

ROLE OBJECTIVE

Reporting to the Client Care Manager, the Client Care Administrator will be working with the Client Care team to achieve the company goal of ensuring the highest level of Customer Satisfaction.

Following is the job description including but not limited to the following list of responsibilities.

PRIMARY RESPONSIBILITIES

Assist Client Care Manager to prepare Homeowner manuals, information sessions & materials
Establish onsite rapport between Construction, Client Care, Property Management and Trades
Performing a variety of administrative duties, including but not limited to Pre-Occupancy and Handover, Post-Completion and Warranty Services
Pre-Occupancy & Handover
Pre-Delivery Inspection_
Coordinate with PDI inspectors, Client Care Coordinator, Client Care Technician and cleaners to ensure that the suite is PDI ready
Schedule and track PDI appointments with the Purchasers or Designates according to the Occupancy Schedule
Reporting to Client Care Manager with PDI schedule updates
Meet and greet Purchasers or Designates to Customer Care office
Handover_
Conduct key release in coordination with Client Care & Solicitor office
Liaison with Solicitor office for closing notifications
Release keys to Homeowner and explaining contents of packages
Explaining Tarion Warranty to Homeowner
Post Occupancy and Tarion Statutory Warranty forms
Follow up with homeowners; schedule postoccupancy deficiency review
Track postoccupancy deficiencies and ontime completion
Respond to residents' general and emergency concerns in a timely manner and ensuring these concerns are promptly addressed
Trade Coordination
Follow up with trades; schedule appointment for deficiencies repair
Schedule cleaners for PDI and Movein cleaning if required
Weekly reporting to Client Care Manager with site status updates

SECONDARY RESPONSIBILITIES

Assist with Client Care events preparation and coordination
Assist onsite Client Care team as and when required

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REQUIRED SKILLS AND QUALIFICATIONS

12 years experience in a similar role
Strong communication skills (both written and oral) with an ability to present information in a clear manner
Basic knowledge of Tarion Warranty
Able to handle problems in a prompt and professional manner
Selfstarter attitude with an ability to work in a fastpaced environment, including being on site as well as in an office
Proficiency in MS Office, Adobe Acrobat

TIME