Customer Service Clerk - Trenton, Canada - Walker's Capital Group

Walker's Capital Group

Verified Company

Trenton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Clerk

We are looking for a qualified _Customer Service Clerk_
to join our team in a full time position (temporary) to help us achieve our goals. The Customer Service Clerk will serve as a point of contact for customers throughout the customer's move journey.

Ultimately, you should be able to contribute to high quality customer service and provide experienced administrative support.
Will be required to travel to our Kingston office for training.

Key Duties:
General office duties

- filing, making copies, data entry, collecting payments/deposits and petty cash

Sales support

- respond to and track incoming sales leads, schedule surveys and guide customers through the moving process and answer questions they may have

Set up and complete Bills of Lading and work orders as required
Prepare move files for upcoming orders
Confirm arrival time of crews for upcoming moves
Assist with government contract orders as required
Liaise with other relevant stakeholders, e.g. Van Line, Base Traffic, other service providers, etc. to support service delivery and ongoing business functions

Key Skills:

Telephone/reception—fielding and distributing calls and inquiries in a knowledgeable, friendly, professional and effective manner
Communication—positive, clear, good listener
Excellent organizational and time management skills
Comfortable and able in learning new software to complete tasks
Eager and willing to learn new tasks
Strong attention to detail
Good problem solving skills
Ability to complete a high volume of work within deadlines
Ability to work independently as well as part of a team

Qualifications: