Service Manager - Kitchener, Canada - BearCom Canada Corp.

BearCom Canada Corp.
BearCom Canada Corp.
Verified Company
Kitchener, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
As the
Service Manager, you will be responsible for managing a technician team. The technical services team consists of technicians and installers with varying level of competencies.

This position requires extensive interaction with multiple customer organizations in both commercial and public safety market segments, product vendors and manufacturers, and with senior management of the company.


RESPONSIBILITIES

  • Direct all phases of technical and service programs from inception through completion.
  • Participate in customer site walks with the sales organization to determine optimum systems and network design, antenna location, etc. to satisfy the customer requirements.
  • Work directly with Motorola Service team members and directly with customers and prospects to seek, design, propose and secure yearly and multiyear service contracts and "manonsite" contracts.
  • Coordinate recruitment and hiring of technical staff.
  • Assign training programs to personnel, deliver personnel performance assessments, work assignments, salary, and recognition/disciplinary actions. Assume responsibility for the cost, scheduling and technical performance of company programs or subsystems of major programs.
  • Participate in the negotiation of customer contract and contract changes.

QUALIFICATIONS

  • 5+ years of experience in technical / service management in the wireless industry, or similar experience.
  • Leadership experience.
  • Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
  • Knowledge of, and experience with a network of vendor resources.
  • Management of Sales Engineers and complex project implementations.
  • Must have a valid driver's license and proof of insurance.
  • Drug screenings and background checks are part of the hiring process, which may include a Motor Vehicle Record check.


BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, RRSP, Paid-Time-Off, Holiday pay and much more.


Job Types:
Full-time, Permanent


Pay:
$75,000.00-$90,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Overtime

Ability to commute/relocate:

  • KITCHENER, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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