Customer Success Advisor - Ottawa, Canada - Versaterm

Versaterm

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

THE COMPANY
Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean.

As a result of significant growth, we are looking for top notch professionals to join us during this exciting time.

Our clients relay on us to provide exceptional 24/7 support, and we depend on a team of top-notch professionals who are dedicated to client service excellence.

THE ROLE

The Customer Success Advisor position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding.

Customer Success Advisors take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line.

They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

Please note that we are looking for two to three individuals to join the team in a full-time capacity.

The work can be performed remotely but preference will be given to those working out of our Ottawa Ontario or Mesa, Arizona offices.

THE IDEAL CANDIDATE
If you are someone with a public safety background who has worked intimately with Versaterm products, ideally as a member of the initial onboarding project team, a front-line operational support resource or a trainer for users of our products, this is the career for you

ROLE REQUIREMENTS

Understanding of public safety software systems and law enforcement/Fire/EMS practices
Proven customer support experience
Excellent written and oral English language skills
Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
Passion for public safety
Ability to travel to provide onsite services

KEY COMPETENCIES

Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
Ability to multitask, prioritize and manage time efficiently
Independent worker and team collaborator
Excellent communication, listening and problemsolving skills
Effective conflict management skills
Ability to forge robust internal and external partnerships