IT Field Technician - Vancouver, Canada - happier IT Inc

happier IT Inc
happier IT Inc
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Are you looking for an exciting opportunity in 2024, and know this is your year

Are you passionate about technology and providing exceptional customer service? Do you thrive on solving technical challenges and working with a diverse range of software and technologies? If so, we want you to join our team


About the Position We are seeking an experienced field technician to provide on-site service to our clients in the greater Vancouver area. As a field technician, you will play a crucial role in ensuring our clients' technology runs smoothly.


Here's what the role entails:
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On-Site Support: You'll be dispatched by our central service desk to work directly at our clients' offices. Your responsibilities will include reactive support, installing new equipment, and performing proactive service tasks.
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Remote Work: Between on-site visits, you'll handle help desk support tickets from your home office.
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Client Interaction: You'll commute to client sites in and around the greater Vancouver area, ensuring timely and professional service.


Responsibilities As a field technician, you'll be responsible for:


On-Site Service:


  • Drive to clients' sites promptly and perform assigned work.
  • Install new PCs and equipment.
  • Provide impeccable customer service during onsite visits.

Documentation and Communication:


  • Maintain precise, evidencebased documentation of all support activities.
  • Collaborate with team members to solve incidents.
  • Communicate effectively with clients and internal stakeholders.

Proactive Support:


  • Perform proactive service tasks and onboard new clients.
  • Follow standardized procedures and create new ones when necessary.

Work Environment:


  • Work onsite at clients' places of work and from our White Rock office (once available).
  • Initially work from home until our physical office is ready.

Hours and Availability:


  • Regular hours: 8 am 5 pm PST, Monday to Friday.
  • Occasional weekend and afterhours support may be required.

Qualifications:


  • Fluent, clear spoken and written English.
  • Excellent interpersonal skills, both facetoface and in written communication.
  • Resourcefulness in problemsolving.
  • 3+ years of experience in a helpdesk or multiperson IT team.
  • 2+ years of onsite/field support experience.
  • Familiarity with Microsoft Windows Server,
  • Azure Active Directory,
  • Network troubleshooting,
  • Microsoft Office Suite troubleshooting.

Benefits We value our team members and offer the following benefits:

  • Medical, dental, and vision coverage.
  • Short and longterm disability coverage and life insurance.
  • Group RRSP with corporate contributions.
  • 10 days of vacation + 5 paid sick days.
  • Your birthday off.
  • Dedicated time for education and certification.

Salary:
$54,000.00-$74,000.00 per year


Benefits:


  • Automobile allowance
  • Company car
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Application question(s):

  • Do you Reside in Vancouver or surrounding area?
  • Do you have access to a personal vehicle?
  • Can you lift over 9KG/20LBs

Licence/Certification:

  • Driving Licence (required)

Work Location:
On the road
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