Community Manager - Vancouver, Canada - GWL Realty Advisors

GWL Realty Advisors

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About GWL Realty Advisors:

GWLRA is a leader in both the commercial and multi-residential real estate industries.

Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

RESPONSIBILITIES:

Customer Service:

Professionally and courteously handle all inquiries, feedback, complaints or concerns
Maintain an overall focus on enhancing the customer experience
Ensure all team members tasks/duties are completed on time, if applicable
Participate in monthly meetings with portfolio leads to ensure that all staff are following policy and procedures, if applicable

Management:

Be responsible and accountable for the supervision and activities of all site staff, service providers and contractors
Ensure all appropriate logs, inspections, certificates, permits are uptodate
Host weekly team meetings in conjunction with the Property Manager
Ensure compliance with all legislation including but not limited to the Residential Tenancies Act, Tenant Protection Act, Labour Relations Act, Fire Code, and Occupational Health & Safety Act
Assist and oversee management of major building projects including distribution of notices, coordination, and resident updates
Conduct performance reviews of all direct reports, if applicable
Implement process improvements
Complete thorough orientation and training of new and existing staff according to established policies and procedures

Health & Safety:

Educate all staff about their role with respect to Health & Safety standards
Follow the company's Health and Safety policy
Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment
Ensure staff wears prescribed Personal Protective Equipment (PPE) as required

Marketing and Leasing:

Maintain occupancy and rental income levels which comply with budgeted expectations
Oversee leasing activities to ensure productivity with leasing team
Ensure all leasing forms are properly completed

Maintenance:

Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within hours)
Complete monthend duties and responsibilities, including suite preinspection and scheduling of contractors and staff for turnover of suites
Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses, if applicable
Monitor incoming and outgoing suite inspections and document as required
Conduct annual suite inspections
Ensure all technicians are following health and safety and GWLRA procedures

Administration and Reporting:

Oversee rent collection striving for zero arrears each month and track frequent delinquency
Assist with accounts payable when required
Conduct random site inspections of buildings and suites
Complete any reporting consistent with requirements of the property management contract
Perform and document monthly site and vacant suite inspections, routinely followup to ensure all deficient items identified are addresses in a timely manner
Other duties as assigned

REQUIREMENTS:

3+ years of experience in a managerial role with direct reports
Residential Property Management experience is required with working knowledge of building mechanics
Familiar and comfortable with BC Residential Tenancy Act
Must possess valid driver's license and proof of insurance
Must possess exceptional communication and interpersonal relationship skills
Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
Strong attention to detail, problemsolving, and followup is required
Must be a selfstarter with high degree of initiative, flexibility, and professionalism
Ability to work with a diverse group of people and interests while being culturally aware
Possess knowledge of health and safety practices
Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
Ability to work flexible hours

What we Offer:

3 Weeks of Vacation per year
3 Paid Personal Days per year
Up to $2,000 annual Education Allowance
Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

Our Business:

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity:

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientatio