Administrative Support Agent, Class Ii - Montréal, Canada - Dawson College

Dawson College

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Nature of the Work:

The principal and customary work of the employee in this employment class consists in performing a variety of administrative duties in accordance with established methods and procedures

Responsibilities:

Greet students, faculty and the public efficiently and courteously
Process grade changes, including incompletes due to authorized absences
Ensure the accuracy of the Records system when updating a student's record
Process unofficial and official transcript requests submitted at the counter, online or through the Registrar's office
Process document requests for current and former students as well as employers
Participate in the admission processes and filing/scanning of documents
Send corrected copy of transcript to the student whenever a change is made to the student record
Participate in the mailing of transcripts and other Records mailings
Participate in filing and weeding of student files and other Records files
Collect necessary monies and verify accuracy of same.
Issue an assortment of letters for fulltime/parttime attendance and status, diploma received, as well as other letters and written requests for students
Respond to counter queries and where necessary direct requests to the appropriate individual
Respond to telephone calls and when necessary direct them to the appropriate individual
Take messages and forwards them to the appropriate individuals
Sort and distribute mail for the Registrar's Office and to respond to specific inquiries, complete forms, etc.
Participate in the Course Change, Course Drop and College Withdrawal processes
Perform other related tasks

Requirements:

Qualifications:
To have a diploma of vocational studies (DEP) in an appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as an equivalent by the competent authority.
Conditions:
Excellent customer service skills
Advanced oral and written English communication skills (testing may be required)
Intermediate conversational French and basic written French skills (testing may be required)
Basic level Microsoft Word skills (testing may be required)
Demonstrated attention to detail and good organization skills
Proven ability to work as a team player, exercising both judgment and initiative

Comments:

Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.