Repair Order Coordinator - Mississauga, Canada - John Brooks Company

John Brooks Company

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ASL Roteq is focused on providing end-to-end pump repairs, service, training and helping customers solve their pumping requirements.

REPAIR ORDER COORDINATOR

Department:
Pump Service

Location:
Mississauga, ON

John Brooks Company Limited is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada.

We have been in business for over 80 years and are committed to providing our customers with a diverse selection of engineered products and innovative system designs.

WHY JOHN BROOKS COMPANY?

We have an enthusiastic work environment with tightknit culture, employeeled committees, annual health & wellness subsidy to name a few
We love celebrations including employee achievement awards, formal service award program, and milestone birthdays
The average employee tenure is 11 years
We love to promote from within
We're continuing to grow we've doubled in size over the last 6 years

We offer an attractive compensation and benefits package including:

Competitive remuneration plan including base salary and incentive
Competitive vacation plan
Extended health and insurance benefits and Company Group RRSP with employer contributions

PURPOSE
The Repair Order Coordinator will coordinate and maintain pump service, repair, and parts quotations. The successful incumbent will also process sales orders and follow product through all stages of processing.

DUTIES & RESPONSIBILITIES
Repairs, Parts, and Field Service

Responsible for the processing of repair, field service and parts orders from:
The conception of repair requirement(s) from customers or sales force, logging the information into our CRM, Maximizer
Where necessary, receive or seek out repair instructions from customers and/or sales force
Where necessary, coordinate communication between Sales Reps and customers regarding repair and/or service requirements
Where necessary, acquire parts list, manuals, drawings, and special service instructions etc. required for shop to dismantle prior to commencement of disassembly
With guidance from Millwrights and reports, seek out required scope of work or parts needed on all repairs including controversial issues of product condition (i.e., weld or replace)
Seek out costs for any and all labour, parts etc. and establish selling price per company policies and sales management guidelines
Liaising with Inside Sales Reps to seek out replacement cost/quotations to compare repair quote to replacement prices
Using Millwrights' evaluation/reports, produce detailed quotation including pictures, causes of failures, scope of work and parts required, and customer requested data
Seek out approval from sales force or customer
After receipt of approval to proceed, process job through system by part number creation and bill of material for each work order, writing requisitions for material and services
Work with project scheduler, shop, and outside contractors to schedule jobs per customer requirements and our quotation
Liaison with customers as jobs proceed through the shop

Shop support

Work with Service Centre Manager to ensure smooth workflow on shop floor
Work with shop personnel to ensure proper procedures and parts/supplies are present to conduct and complete the service job

QUALIFICATIONS

Essential:

College Diploma in a related field
A minimum of 25 years of related experience
Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
Must exude an enthusiasm, passion, confidence, and an optimistic attitude
A positive mindset with a strong technical aptitude and a general understanding of industrial processes
Must be driven and determined to win orders
Must be a collaborative and a supportive team player
Excellent interpersonal and communication skills
Excellent attention to detail
Be able to "think on your feet", problem solve, and demonstrate creativity
Excellent planning, organizational, and time management skills
Must take ownership of own actions and demonstrate initiative
A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Desirable:

Working knowledge of fluid handling equipment and technical/mechanical processes

WORK ENVIRONMENT

Fastpaced environment in a dynamic competitive industry
Exposure to deadlines, multiple demands and priorities, multitasking, and interruptions

Fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada.

John Brooks will provide reasonable accommodation to individuals who cannot be vaccinated due to medical reasons or any other ground protected by the Canadian Human Rights Act.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.