Mdm System Administrator - Montréal, Canada - Q1 Technologies

Q1 Technologies

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"Skills Required:

Handson experience in MDM MaaS 360
Good technical troubleshooting, interpersonal skills
Open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements

Role:

Managing and implementation of MDM MaaS 360
Administration of MDM MaaS 360
Mobile device enrolment and removal in MDM system Logging tickets with MDM OEM for any product issues and coordination till resolution. Coordination with Mobile device vendor in case of any device related issue.
Troubleshooting issues related MDM agent on mobile device
Periodical review of tickets
Provide Tier 2 support for Messaging server related issues as required
Troubleshooting and implementing, the solution for global infrastructure
Messaging Server Client: Working knowledge of Outlook, troubleshoot NDR s, Analyze the message header, Delegate permission, recovering deleted items, Outlook rules an Free/busy
Proactive monitoring and administration: Any error observed during health check/reports, should be able to analyze the criticality and impact and resolve by implementing necessary solution
Analyze the server performance periodically, Share the reports and highlight issues
Remote monitoring and configuration (time zone, registry settings, carrier settings such as the APN) of the EUC Equipment and EUC Software over all network types (e.g., LAN, WAN and cellular networks)
Logging and tracking EUC Device asset data
Backup and restoration of EUC Devices and data including providing automate scheduling and unattended operation of these activities
Monitoring security configuration and Software including malware, antivirus prevention and management Software; and complete endpointprotection Software suites
Configuration and implementation of enterprise device group policies
Monitoring and detection of EUC Devices including detection of Mobile Devices having been jailbroken, rooted or otherwise compromised
Ability to remotely delete or wipe Mobile Devices and delete specific files including the ability to wipe only Customer data and leave the Authorized User data intact
GPS tracking and breadcrumb mapping
Ability to whitelist and blacklist Applications URLs, websites, etc.
Encrypting system level communications and messages between the EUC Device Management System and the EUC Devices
Strict Adherence to use of the ticketing system for All incidents, changes and problems
Ability to Correlate Incidents trends into problem management and execute permanent fixes
Execute Monthly patch management research, reports and Implementation on system Infrastructure
Good product and domain knowledge, capable of planning and executing critical tasks
Independently strong troubleshooting skills
Assisting department telephone coordinators and resolving Skype incidents and requests
Installs, tests, tunes, maintains, designs and documents supporting systems, utility programs, monitoring tools, etc.
Provides support with an emphasis on Internal SLA and commitment"