Operations Associate - Vancouver, Canada - Raymond James Financial

Raymond James Financial

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Operations Associate

Job Summary
Working directly with the Raymond James (USA) Ltd.

("RJLU") Senior Management Team, this individual will support the RJLU Private Client Group ("PCG") business operations in Canada, acting as the primary point of contact for FINRA-registered Financial Advisors and Sales Associates who manage U.S.resident client activities.

This role will include assistance with respect to related Projects and Operations initiatives as assigned.

Essential Duties and Responsibilities

Work closely with internal RJL partners to support the RJLU PCG business: Operations, Compliance, Branch Supervision, Finance, I.T., Marketing, PCG Services, Registrations and other departments as required;
Assist in the training and support of Financial Advisors and Sales Associates on the use of Pershing's introducing firm platform and identify and follow up on opportunities for support and training;
Proactively evaluate and seek to improve the support process from best practices and lessons learned and will "own" all issues to full resolution;
Follow up to ensure resolution and completion of tasks; and
Other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of

Fundamental investment concepts, practices, and procedures used in the securities industry.

Skill in

Organization, prioritization, and time management; and
Providing customer service in a calm, courteous and professional manner.

Ability to

Work within deadlines in a highvolume and demanding environment while maintaining a high level of service and an imperative attention to detail;
Exercise tact and discretion in the handling of confidential information; and
Communicate proficiently in French is an asset.

Educational/Previous Experience Requirements

A university degree or equivalent;
5 years of financial services brokerage industry experience; and
Experience as a Sales Associate or Sales Assistant is an asset.

Licenses/Certifications

Willingness and ability to obtain the necessary US (FINRA) licensing exams within a reasonable timeframe.

Depending on eligibility, we offer:

Competitive Wages
Health Benefits Program including Life Insurance and Disability from start date
RRSP Matching Program from start date
Employee Stock Purchase Plan
Paid Time Off & Other Time Off such as Volunteer Day
Discretionary Bonuses
Tuition Reimbursement Program
Top Up Plan
Employee Investment Accounts
Flexible Work Styles

Job Administrative & Support Services

Primary Location CA-BC-Vancouver-Vancouver

Other Locations CA-ON-Toronto-Toronto

Organization RJLU

Schedule Full-time

Status Permanent Full-Time