Returns and Exchange Manager - Vaughan, Canada - IKEA
Description
Who you are- You are passionate about growing business and people together and enjoy working in a fastpaced and cultureoriented retail environment.
- You are a strong handson leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping
- You are enthusiastic about working with others; the commitment and wellbeing of your team members is a priority number one to you.
- You have at least 5 years of managerial experience working in a retail environment ( cash ,exchange & returns leadership experience is a plus)
- You have a proven customerfocused mindset and can understand the needs and expectations of customers and provide solutions full of insightful home
- You have excellent strategic planning and analytical skills and capable to set clear expectations and directions, create and implement shortterm plans and
A day in your life with us
- Drive sales growth and sustained longterm profitability by maintaining positive stakeholders' relationships and establishing and retaining a lifelong relationship
- Contribute to the implementation of the exchanges and returns action plan and analyze customerrelated and financial key performance indicators to act with
- Ensure the exchange and returns and cash handling procedures and processes are followed, as well as the team members' shifts are wellmanaged by having the
- Manage, coach and develop competent and high performing exchange and returns coworkers who have indepth knowledge about IKEA range and actively work
- Lead and manage a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience during high peak
- Promote a customerfocused culture throughout the unit to ensure an enjoyable overall customer experience and encourage a supportive and inspirational work
Our team within Ikea
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.
We're a bunch of people who are truly passionate about peopleJUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Exchange & Returns Manager
**Open availability is required ( shifts may include week ends and evenings)
Please note:
This position requires the submission of a satisfactory criminal record check.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
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