Clk 12r - Maple Ridge, Canada - BC Public Service

BC Public Service

Verified Company

Maple Ridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Location- Maple Ridge, BC V4R 2S1 CA (Primary)- Salary Range- $49, $55,838.

67 annually- Close Date- 1/18/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service BC/Service Delivery- Job Summary
Customer Service Representative

Clerk R12
(3) Positions available

An eligibility list may be established.

A multi-faceted role in a quality service environment

If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after.

As a Customer Service Representative with Service BC in Maple Ridge you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries.

This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public.

You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public's needs in a service oriented environment.

You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information.

If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ).

NOTE:
Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:

Minimum grade 12 graduation required, or equivalent (GED).
Experience providing customer/client service experience.
Experience with conflict management and dealing with emotionally charged individuals or groups.
Clerical/admin experience, education and/or relevant training.

Preference may be given to applicants with the following:

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
6 months or more of experience in any of the above requirements.
Completed a training program focused on customer service/service excellence.
Clerical and Administrative office experience in a public service (Municipal, Provincial, Federal) environment.
Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information
section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover letter required:

NO:

Please do not submit a cover letter as it will not be reviewed.

IMPORTANT:
Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements.

Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.