Customer Success Specialist - London, Canada - OEConnection

Description

OEC provides software solutions to those who work in the automotive parts and repair industry.

Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more.

OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Builds and maintains relationships with the Collision Repair Network (CRN) customer base to educate and drive awareness of OEM Certification, and with the aim of maintaining and expanding participation in various OEC programs and use of products.

Provides onboarding support to new users/customers or as required in the normal lifecycle management process.
Key Responsibilities

• Develops a strong knowledge of Original Equipment Manufacturer (OEM) Certification to become the trust expert for collision repair facilities pursuing OEM certifications.
• Follows established standard operating procedures, to provide support to collision repair facilities that are enrolled to become certified.
• Promotes OEM Certification programs to collision repair facilities that are renewing.
• Creates and builds power point presentations, and delivers via webinar presentations as required.
• Utilizes management system to track progress on accounts, and provide reporting on results.
• Works as part of the team to achieve shop enrollment and certification target numbers for each OEM partner certification program.
• Establishes relationships with industry stakeholders, including collision centre organizations, equipment suppliers, insurance company contacts, and others interested in learning about or supporting adoption of OEM Certification.
• Travels to industry events as required, and is comfortable formally presenting OEM Certification program information to a live audience.

Education
An associate degree from an accredited college or university is required.

In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

At least 3 years of experience is required in a customer service or telephone/counter service role, or experience in an inside or outside business-to-business sales role producing quantifiable results through outbound phone contact.

Must also be able to demonstrate the following skills and abilities:

• Strong interpersonal and relationship management skills with the ability to persuade and influence others.
• Excellent verbal and written communication skills, with the ability to tailor messaging to a specific audience or call to action.
• Resultsoriented work style with organizational and problemsolving abilities.
• Ability to learn complex company products, and present them in a clear, concise manner.

Experience

• Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools.
• Engaging presentation skills, and can effectively conduct presentations in both a virtual and inperson environment.
• Comfortable with taking ownership of work and independently/proactively completing job duties with little guidance.

Special Position Requirements

• Travel is required to attend industry events, and anticipated to be up to 20% of work time.

What makes working at OEC awesome? It varies from employee to employee.

For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities.

For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions.

Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment.

But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.