Bilingual Customer Service Representative - Anjou, Canada - Axis Auto Finance

Axis Auto Finance

Verified Company

Anjou, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business.

Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success.

We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory.

Our mission is to be the leading provider of alternative financing solutions.

We accomplish this by investing in our people, our technology, and our customer experience - with long-term success in mind.

The Customer Service role supports multiple roles and functions.

We are looking for a dynamic and organized individual that can complete multiple tasks throughout the day while interacting with and servicing multiple internal and external stakeholders.

Duties and Responsibilities

Provide support to management, service, and collections as required
Problem solving and ability to help customers in need.
Ability to work on multiple computer systems to source information and provide detailed updates of events and instructions.
Complete a multitude of administrative tasks for multiple departments
Create and modify documents using Microsoft and other products
Perform filing, scanning, and other administrative duties as required
Provide reception back up as required. Operate a multiline telephone system to answer and transfer all incoming calls to the appropriate individuals/department in a courteous and professional manner and take detailed messages. Maintain a clean reception area when covering

Education & Experience:

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Must be fluent in both English and French:

University degree preferred
Two (2) to five (5) years of Administrative and or Service experience or combination of education and industry related experience; subprime automotive segment preferred
Having an understanding of the automotive finance lifecycle an asset.
Understanding of the Personal Property Security Act an asset
Proficiency with loan origination software, client maintenance software, collections software and Microsoft Office. Excel is used extensively for reporting.
Advanced user experience with Excel, Word, PPT, and Outlook

Skills

Excellent communication skills in French and English (written and verbal).
Proficient with Microsoft Office (Excel, Outlook, Word, PPT) and Windows environment.
Excellent attention to detail & punctuality
Able to multitask in a fast paced environment
Strong data entry / keyboarding skills, and efficient with computers
Familiar with routine office equipment i.e. telephone systems, photocopier, fax.
Selfmotivated with the ability to take initiative and resolve problems independently.

Working Conditions