Product Support Analyst - Vancouver, Canada - T2 Systems

T2 Systems

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals.

We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn't become an industry leader by chance - we push the envelope to provide more innovative and advanced solutions for our customers.

Which wouldn't be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

oduct Support team members serve as the main providers of solutions for customers' issues/questions.

Essential Position Functions:

Provide responsive and highquality support to our customers for all our products;
Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis;
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis;
Collaborate extensively with internal team members to resolve client issues;
Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an oncall weekend rotation.

Education and Qualifications:

2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
Experience and/or knowledge of the parking industry are a plus.

Knowledge, Skills, and Abilities:

Professional, confident, and clear verbal and written communication skills;
Detail oriented with excellent organizational skills;
Ability to provide timely solution of issues in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns;
Ability and initiative to research solutions using a variety of resources and tools, and guiding clients through corrective steps.

T2 Systems is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.