Host/hostess (Part-time) - Toronto, Canada - Elmwood Spa

Elmwood Spa

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

The primary function of the host/hostess position is to welcome guests and tend to their requests.

The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests.

Understand the importance of and promote the Company's Mission, Vision & Values, and provide direction to staff in accordance with the Company's policy and procedures in order to achieve organizational goals.

Duties and Responsibilities:

In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.
Confirm reservations as required.
Coordinate information to receive and record reservations and assign tables.
Keep menus clean and in order. Report where supply requires replenishing due to damage/wear.
Keep the front area clean, organized and attractive.
Assist in servicing including resetting tables when busy and bussing dirty tables
Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).
Report any concerns from guests and/or staff to the Duty Manager.
Bring forward cost effective and sales generating ideas and suggestions.
Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.
Maintain a professional attitude and manner at all times during your shift with the customer's total satisfaction always your first priority.
Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.
Follow all company policies and procedures.
Attend and participate at Staff Meetings.
Discuss all confidential matters only with authorized personnel
Contribute to a discrimination free work environment
Assist with other duties as reasonably assigned from time to time.

Skills/Qualifications:

Previous customer service experience required.
Previous hosting experience preferred.
Smart Serve certificate must be acquired if not already possessed.
Ability to learn and operate Point of Sale effectively using company practices.

Competencies:

Ability to work on a flexible schedule
Punctual and committed to work schedules.

Physical Requirements:

Works in close contact with products containing seafood, shellfish and nuts e.g. peanuts.
Continuously stands for prolonged periods of time (ability to stand for 5 hour intervals).
Regulated indoor climate.
Lifting and balance trays weighting between 5 kg and 10 kg.
Ability to work in a scented environment.

Job Type:
Part-time

Part-time hours: 12-18 per week

Salary:
From $16.00 per hour

Schedule: