Branch Customer Service Representative - Kitchener, Canada - Gentek

Gentek

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products.

With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service.

This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.

Job Description:

As a Branch Customer Service Representative, you are an essential part of the Gentek team. In this client-facing role, you will interact directly with customers in person, or by phone. Ultimately you will make sure they get the product and/or information they need and get them on their way.

If you don't already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us.

At Gentek, we recognize the effort it takes to provide superior customer service and we are happy to provide a compensation package that reflects your value to the team including:

Straight weekdays, so you get the weekends to yourself to unwind and do the things you love
Limited overtime only what is necessary to meet our customer service commitments. At Gentek, we're all about work/life balance.
Competitive benefits package.
Savings plan with company matched contributions.
A competitive salary.
An awesome team and a welcoming environment

Responsibilities
As a Branch Customer Service Rep, you'll know all about what we sell, know what we have on hand, and how to get what we don't

General responsibilities include:
Customer Service

Greet customers as they enter the distribution branch, or, as they call
Answer customer inquiries about the materials and services Gentek provides
Make it easy for customers to do business with us. You are their business partner.

Order Processing

Enter and process customer orders through Gentek's order system (e.g., BAP)
Provide accurate and helpful information about products, availability, and delivery status
Process customer payments to accounts in an accurate and efficient manner

Office Administration

Perform basic administrative duties, including the accurate filing of paperwork, bank deposits etc.

Qualifications:

Qualifications:

Education/Experience/Skill

Postsecondary education an asset
Able to read and write word and letter/number sequences
Must be computer proficient

Behavioural Disposition

High compliance with standards, requirements, and processes
Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees
Attentive and detailoriented
Must be able to multitask, prioritize, and perform in a fastpaced environment

Environment & Physical/Mental Demands

Must be able to endure largely sedentary work
Distribution branch physical environment: noise, fluctuating temperature due to bay doors being open, constant stimulation of senses (visual, audio distractions)

Additional Information

Accommodations for applicants with disability available upon request.