Referral Triage Coordinator - Not specified, Canada - Ontario Health
Description
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.
Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work together is reflected through our five values:
integrity, inspiration, tenacity, humility and care.
Want to make a difference in your career? Consider this opportunity
Reporting to:
Manager, Provincial Resource Centre - Organ
Classification:
Referral Triage Coordinator
Worksite:
Based out of 483 Bay Street
Schedule:
Combination of weekday and weekend 12 hour shifts; day & nights
Trillium Gift of Life Network (TGLN), part of Ontario Health, is responsible for the coordination of organ and tissue donation and transplantation in Ontario.
Our mandate includes increasing public awareness of the importance of organ and tissue donation, education of health care professionals, and ensuring a safe and effective donation and transplant system in Ontario.
Working collaboratively with our stakeholders and fostering organizational and individual growth, we value honesty, trust, respect and compassion.
The Referral Triage Coordinator (RTC) is responsible for triaging every mechanically ventilated referral received from hospital front line staff to determine preliminary suitability for organ donation.
The RTC collaborates with hospital front line staff in developing plans to ensure opportunities for organ donation at end of life are preserved.
The RTC may also manage out of Province organ offers: collect donor information, test results and relevant organ specific information required for organ allocation/offering, make arrangements for additional testing and organ recovery as required.
The RTC may also approach for consent via telephone if/when an Organ and Tissue Donation Specialist/Family Discussion Coordinator is not available or when timing is an issue.
Here is what you will be doing:
Provides timely, consistent support to hospitals and acts as an expert resource for organ and tissue donation processes and practices; is able to influence and educate on-site (i.e. hospital) staff
Conducts chart reviews with front line staff from critical care areas (via telephone) to assess the potential for organ and tissue donation and completes documentation
Provides direction and support to health care professionals to preserve the opportunity for organ and tissue donation
Maintains records for:
lab values, medications, diagnostic tests, and all other information required to evaluate and manage potential/actual organ and tissue donors
Manages new/open referrals and regularly updates status of cases to TGLN's Management Team during daily rounds (bullet rounds); prioritizes multiple referrals to ensure donation potential is preserved
Determines, having processed the medical information, whether to refer a case such that resources will then be allocated; prioritizes cases to determine where to best deploy resources given limited resources and number of referrals
Collaborates with transplant programs, donor hospitals and other TGLN staff to assess suitability and optimize donation outcome; implements plans and gives direction in donor management to preserve and maximize opportunity for organ donation
Works closely with the health care team and other TGLN staff (Organ and Tissue Donation Specialists) to medically manage the patient's physiological status in a manner consistent with established guidelines while working to sustain optimal organ function; the RTC may be called upon to act as a remote Organ and Tissue Donation Specialist in the event that there is no Organ and Tissue Donation Specialist present on site
Triages organ referrals and performs preliminary screening working with HCP's and the referring OPO to obtain relevant clinical information
Coordinates laboratory services to facilitate STAT testing of blood samples; may arrange for transportation of samples
Interprets and communicates HLA, serology, and other laboratory information to transplant programs in order to assess donor and organ suitability
Generates organ allocation reports and applies organ allocation rules/policies to ensure that organs are offered according to established organ allocation algorithms
Works with transportation providers to facilitate logistics of organ recovery and arranges transportation of multiple recovery teams (surgeons, land and air transportation)
Maintains frequent communication with other OPO staff to ensure organ suitability is not compromised due to donor instability or delays in recovery or transportation
Maintains frequent communication with accepting transplant team members to ensure optimal recipient outcomes
Verifies information and consolidates documentation; Ensures all case related 'touch points' are documented and completed as per Health Canada requirements
Provides detailed summaries of cases that do not meet best practice guidelines to the Hospital Development Department to ensure follow up and facilitate quality improvement
Reports any errors and/or incidents to the Quality Department for follow up with Health Canada
Works with health care teams (by phone) to request information to assess tissue suitability for transplant or research and teaching
Responds in a timely manner to inquiries about tissue donation and/or seeks next of kin for follow up with regards to tissue donation
Documents and inputs donor information to TGLN databases; works with tissue and other TGLN staff to arrange recovery of consented tissues
Performs other duties consistent with the role, as required
Here is what you will need to be successful:
Education and Experience
Nursing Diploma and/or Bachelor of Science in Nursing is required
Current RN registration with the College of Nurses of Ontario is required
Minimum four (4) years critical care nursing knowledge and experience, and/or organ and tissue donation/transplant nursing experience is preferred
Knowledge and Skills
Demonstrates strong understanding of applied pathophysiology, medical diagnostic testing/imaging, and ability to interpret laboratory results and vital signs is required
Proven ability to sort through large amounts of clinical information, understand/interpret the information and re-communicate the information to internal and external stakeholders
Proven ability to effectively relate to front-line health care teams and influence remotely to ensure donation is factored into plans for end-of-life care
Demonstrates conflict management skills and an ability to influence through applying expertise/rational arguments
Demonstrates experience in critical thinking, multitasking and prioritizing caseloads
Proven ability to work in a fast paced, time sensitive environment
Proven ability to problem solves in high pressure, time sensitive situations
Rate of Pay:
$ per hour
Employment Type:
Permanent Part-Time 0.75FTE
Employment Location:
Toronto, Ontario (483 Bay Street). All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Internal Application Deadline Date:
October 12, 2023
Ontario Health actively encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.
Note:
As part of the initial recruitment screening process, Applicants must confirm that they are Fully Vaccinated against COVID-19.
If Applicants are not Fully Vaccinated, they will be asked to identify any accommodation needs pursuant to a protected ground under the Code.
If no such accommodation is identified, the Applicant will not be eligible to proceed through the recruitment process.