Technician, Field Services - Espanola, Canada - Domtar

Domtar

Verified Company

Espanola, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Domtar Espanola

IT Field Services Technician
Domtar Inc., Espanola Operations is currently seeking an

IT Field Services Technician (FST) to join our team.

As an integrated mill, Espanola operates one pulp machine for making specialty hardwood and softwood pulps, and two paper machines that produce more than 300 different types of paper.

The Espanola mill's competitive difference is people and technology. Espanola ranks among the most innovative mills in North America. The Espanola Mill is ISO 9001 certified.

Our FSC (Forest Stewardship Council) chain of custody certification, along with ISO 14001, also places us in the North American forefront.

Role:

Reporting to the IT Local Site Coordinator your role will primarily be local IT support.

Responsibilities:

Develop and maintain systems documentation, including Active Directory and network diagrams.
Provides ongoing feedback/communication to LSC and team members.
Promote IT Cyber Security best practices on a daily basis via your actions and your communication.
Coordinates and supports activities assigned by the Service Desk, or other internal IT teams or projects.
Exercises independent judgment within Domtar defined policies and practices to identify and determine solutions.
Participate in oncall rotation to provide 24/7 support for the site.
Lead and manage small local technology projects.
Coordinate infrastructure work with vendors.
Perform and/or help support Tier 1, 2 & 3 hardware breakfix services on PCs, Laptops, Network Printers, Servers, etc.
Perform and/or help support Tier 1, 2 & 3 IMAC (installs, moves, adds, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
Perform Tier 1, 2 & 3 support services installing and troubleshooting hardware, software, and networks.
Make recommendations for breakfix solutions / repair or rebuild systems to appropriate specification.
Backfill for the IT Local Site Coordinator as required.
Provide onsite support for Cisco network devices as required.
Order parts and equipment for repair and replacement
Prioritize and manage several active tasks at one time.
Participate in project planning and implementation as needed.
Administer systems including Windows Server, Active Directory, SQL Server
Assist local technical resources with problems or projects that include both IT and business components.
Provide assistance and guidance to other Business / IT teams as required.

Knowledge - Skills - Abilities:

Strong knowledge and understanding of IT networking concepts.
Practical knowledge of asset management, software asset licensing and compliance and support agreements for ITrelated equipment in both the Business and Process Control networks
Create internal procedures and best practices for IT related items.
Offhours availability coordination with other IT staff members
Travel to different locations, as needed.
Demonstrated ability to manage and organize heavy workloads.
Ability and desire to learn independently as well as in a team.
Proven problem solving and investigative skills.
Demonstrated ability to communicate effectively both in writing and verbally.
Ability to keep track of numerous, detailintensive, interdependent tasks and ensure their accurate completion.

Critical Competencies

Good organizational skills
Ability to manage time well and meet multiple deadlines in a hectic environment.
Demonstrated ability to communicate effectively in writing and verbally, including worklogs and enduser communications.
Desire to contribute proactively to the needs of Domtar.
Demonstrated ability to take ownership of a problem and see it through to resolution.

Technical Skills Required:

5+ years' experience in Active Directory Management best practices.
Advanced level of knowledge of various Physical Network Components (LAN/WAN, TCP/IP, IP Address, Backup Power, Cabling Management, etc.)
5+ years' experience supporting MS Server environment.
5+ years' experience with system monitoring, assessment, and reporting tools.
5+ years' experience and proficiency with common operating systems (Windows and VMware, as well as some Linux) and/or with network management.

Preferred Experience**:

Experience working in a manufacturing environment.
Knowledge of realtime controls hardware and PLC automation systems is a plus for any millbased position.
Experience with Digital Control Systems, Shop Floor Execution Systems and ERP systems such as SAP.
MCSE or Cisco certification
Experience in supporting VOIP, video conferencing.

Additional Information:

You must successfully complete a selection process that includes interviews, aptitude tests and references verification.
Domtar is an Equal Opportunity Employer, EEO/AA Employer.