Collections Specialist - Richmond Hill, Canada - FDR Ltd Group of Companies

FDR Ltd Group of Companies
FDR Ltd Group of Companies
Verified Company
Richmond Hill, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job Type:
Full Time, Permanent, On site (No remote work)

Job Location: 40 West Wilmot Street, Richmond Hill

Hours: 40 hours


Salary:
Competitive salary and health benefits plus commission and bonuses.


Required Hours:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

  • Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
  • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
  • Maintain compliance by use of proper policy, procedures, and scripts.
  • Accurately record all details of communications and activities within the system.
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection.
  • Identify cases for special handling according to company criteria, including legal actions and asset attachment.
  • Maintain a clean and secure work environment.
  • Ensure collection goals are obtained.

Qualifications:


  • Strong negotiation and customer service skills
  • Detailoriented, organized, efficient and able to multitask
  • Proficient computer skills with working knowledge of MS Word, MS Excel, and MS
Outlook

  • Superior oral and written communication skills
  • Experience using thirdparty bank database systems an asset
  • A collection or sales background is an asset
  • Bilingualism is an asset

Benefits:


  • Competitive salary, paid training, and a commission structure
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
  • Group Benefits (health, life, dental insurance plan for full time employees)
  • Career advancement and promotional opportunities
Seize the opportunity to advance your career in financial services

We provide a great opportunity to work in a progressive and thriving industry. Our business is rapidly growing, and we are seeking call centre agents to be our brand ambassadors.

If you have an eye for detail, strong verbal communication skills, with the ability to multitask, FDR would like to hear from you.

In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

We also provide a comprehensive training program.

Learn new skills, advance your career, and achieve success Come be a part of a winning team


Job Types:
Full-time, Permanent


Salary:
$2,900.00-$3,600.00 per month


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your salary expectation?
  • If selected for this role, how soon would you be able to join?

Experience:

Debt Collections: 1 year (required)


Language:


  • Fluent English (required)

Work Location:
One location
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