Technical Customer Support - Victoria, Canada - Houle Electric

Houle Electric

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the position:

Currently, we are seeking a
Technical Customer Support to join our Low Voltage Technologies team based in Victoria, BC.

Technical Customer Support Duties and responsibilities:

Providing consistent, high quality customer service, seeking to deliver efficient and effective solutions.
Work with customers to complete an initial investigation of the support request and provide tier 1 level technical support to customers and team members
Triage tickets to determine root cause and identify the resources needed to resolve
Prioritize work tasks, schedule and dispatch technicians
Coordinate and follow up with estimators, project managers and technical staff to complete work orders
Entry, tracking, and completing work orders
Follow standard Houle processes and procedures
Support the billing team with any questions about work orders
Support the team manager and the service team
Effectively communicate issues that require escalation

Skill and experience for the Technical Customer Support role:

Basic technical knowledge of intrusion, CCTV and access control systems
Understanding of electronic knowledge including AC, DC, voltage, relays, etc.
Basic systems and networking troubleshooting experience with the ability to troubleshoot issues remotely with technical and nontechnical stakeholders
Excellent communication skills and customer service focused
Strong computer skills and administrative experience
Able to coordinate multiple team members in a fastpaced environment and remain organized
Able to prioritize work items according to severity/technicality
Strong written and spoken English communication skills
Flexible with the proven ability to multi task in a changing, fastpaced environment
Positive attitude with a patient and calm nature
Experience triaging calls and dispatching an asset

Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and a straight forward professional. Your personable nature will fit well within the friendly working environment.

The salary for this position will be commensurate with experience.

Houle offers an exciting, enjoyable work environment, competitive benefits package as well as a competitive incentive plan and many company sponsored events.

About Houle:

At Houle, we are passionate about building resilient communities.

From airports, shipping terminals, and water treatment facilities, to hospitals, universities, and shopping centres, we deliver integrated electrical solutions for our industrial, commercial, institutional and residential customers.

While we are leaders in electrical construction, we also specialize in a wide range of in-house technology solutions, including audio visual, building automation, healthcare systems, network systems, and security and life-safety.

As a certified Great Place to Work, and one of Canada's Best Managed Companies, we take pride in our talented people and collaborative culture that bring our client's vision to life.