Client Service Representative - Regina, Canada - The Co-operators

The Co-operators

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:

CLIC

Number of Positions: 1

Language:
Bilingualism in English and French is an asset.

Work Model:
Hybrid

Alternate Title:
Client Service Representative - EHC/Dental

Additional Information:

This is a 12 month temporary/contract role.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience.

Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow.

We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

The Client Service Representative provides professional expedient customer service to group plan members and service providers regarding health care, dental, and disability claims, plan coverage and claims inquires.

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How you will create impact:

Investigate problems and research all relevant information using The Cooperators claims payment system and group contract text.
Complete tasks associated with client inquiries, problem identification (such as completion of accurate and effective documentation) escalation of problems, and follow up in a fast paced team environment.
Assist plan members with member web services, including password resets and assistance with navigating web services.
Respond to questions from plan members and providers regarding claims and coverage details.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You're an effective team player who shares knowledge to support your peers.

To join our team:

Completion of a secondary school diploma with 23 years of related experience in a customer service role.
Completion or working towards an insurance industry designation is an asset.
Knowledge and understanding of medical language.
Strong analytical and problemsolving skills.
A comprehensive knowledge of group health and/or dental claims; general group benefits knowledge is an asset.

What's in it for you?:

Training and development opportunities to grow your career with one of Canada's Best Employers.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.