Vp, Mass Segment - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 200294

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**_
Head, Mass Segment (bilingual English & Spanish)_**
_ Purpose_

Provides central/regional leadership and oversight for the
_mass segment_ for IB Retail in partnership with Retail leaders across the enterprise and countries for execution.

Ensures that business strategies, plans and initiatives deliver sustained and profitable growth in the short, medium and long term and are supported in compliance with governing regulations, internal policies and procedures.

_ Responsibilities_

Leads and drives a customerfocused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Segment Strategy Development: Design segment specific sales, product and pricing approach to optimize profitability, implement cost effective strategies, and identify clients to elevate to Top of Mass.
Product Design and Development: Lead the conceptualization and development of retail banking products tailored to the Mass segment.
Strategy Coordination: Collaborate with regional teams to ensure alignment and understanding of the central strategies, adapting them to the local market nuances.
Performance Monitoring: Oversee the implementation of key performance indicators (KPIs) to evaluate the success of strategies within the small business retail segment.
Resource Allocation: Coordinate with central and local teams to allocate resources effectively, ensuring the successful execution of strategies.
Stakeholder Engagement: Build and maintain relationships with key stakeholders in the region, ensuring effective communication and understanding of the central strategy.

Lead the COE

Centre of Excellence for Mass value proposition deployment. Sharing best practices across the region. Standardizing segment strategy.
Operational efficiency align small business model to a regional scale by overseeing the implementation of a new operating model for this segment.
Communicates and incorporates the relevant risk appetite statement and risk appetite measures, in alignment with the Bank's risk culture, into activities so as to:
embed prudent risk taking into day-to-day management, planning and decision-making;

- implement controls and processes to effectively identify, report and monitor risk; and,
- ensure timely action is taken to effectively manage and mitigate risks, including prompt escalation of breaches of management limits or risk appetite measures as per established processes.

Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a highperformance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

**_
Education / Experience / Other information_**- Fluency in English and Spanish.

MBA or equivalent with at least 5 years of senior management experience in the financial sector or a similar industry.
Expert knowledge of global Retail and Small Business products and services.
Excellent knowledge of Retail Banking's operational policies and procedures and support areas to ensure compliance with regulatory standards and guidelines.
Advanced communication skills with the ability to think strategically, focus on the customer and results.
Strategic influencing skills to build internal and external strategic relationships.
Exceptional problem solving and analytical skills; sound judgment and decision making.
Sales management skills: setting goals, monitoring performance, providing performance feedback, modeling sales skills, coaching, advising, etc.
Expertise in improving the customer experience, driving engagement/retention/acquisition with a solid understanding of the entire customer lifecycle.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.